SHIPPING & DELIVERY POLICY

Last updated: 01/09/2025

This Shipping & Delivery Policy forms part of our Terms & Conditions. By placing an order with DoWear, you agree to the terms below.

1. SHIPPING OPTIONS

We offer reliable standard delivery to meet your needs. In some cases, to ensure efficient fulfilment, items may ship directly from our trusted partners or regional facilities that manage their own inventory and dispatch.

2. SHIPPING FEES & DELIVERY TIMES

Standard Delivery (worldwide): £9.99 flat rate
Free Delivery (worldwide): orders over £50.00 (after discounts)
Estimated time: typically 3–14 business days (varies by destination and carrier)

Delivery times are estimates and not guarantees. We work with reputable carriers (e.g., Royal Mail, DHL, DPD, FedEx or similar) and will share tracking where available. You’ll receive a shipping confirmation email with your tracking details upon dispatch.

For UK & EU consumers: Your statutory rights are unaffected. We are committed to delivering your order within 30 days of order acceptance, in line with our Terms & Conditions.

3. INTERNATIONAL SHIPPING

We ship worldwide. International orders may be subject to customs procedures, import duties and taxes in the destination country. These charges are not included in our prices or delivery fees and are the responsibility of the recipient. Please ensure compliance with your local laws and regulations.

4. ORDER DELAYS

If we become aware of a delay, we will notify you as soon as possible with a revised estimate. External factors (e.g., carrier disruptions, weather, peak seasons, customs clearance) can affect delivery timelines.

5. SHIPPING ADDRESS ACCURACY

Please provide a complete and accurate shipping address at checkout. We are not responsible for delays or losses resulting from incorrect or incomplete address details supplied by the customer.

6. LOST OR DAMAGED SHIPMENTS

If your parcel appears lost in transit or arrives damaged, contact us promptly at info@dowear.co.uk. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund according to our Returns & Refunds Policy.

7. QUESTIONS ABOUT RETURNS

For information on eligibility, timelines and how to start a return, please review our Returns & Refunds Policy.

8. CONTACT US

If you have questions about this Shipping & Delivery Policy, contact our support team:

Email: info@dowear.co.uk
Phone: +44 7537 135782
Address: 52 Surrey St, Norwich, United Kingdom, NR1 3PA