FREQUENTLY ASKED QUESTIONS (FAQ)

DoWear is an online fashion store offering branded apparel and accessories — hoodies, t-shirts, sweatshirts, tote bags, water bottles, and more. We focus on comfortable, everyday pieces with a clean, versatile style.

We currently accept major cards:

• Visa
• Mastercard

Payments are processed over secure, encrypted connections. We don’t store full card numbers or CVV on our servers.

Yes — we ship worldwide. Depending on your country, additional duties, taxes or import restrictions may apply. These charges aren’t included in our prices and are the recipient’s responsibility. Please check your local regulations before ordering.

Tip: Marking returns as “Returned goods” (where permitted) may help reduce additional import charges on return parcels.

• Flat shipping fee (worldwide): £9.99 per order
• Free delivery (worldwide): on orders over £50.00 (after discounts)
• Estimated timeframe: typically 3–14 business days (varies by destination and carrier). Tracking is provided where available.

Delivery times are estimates, not guarantees. External factors (customs, weather, carrier constraints) can affect timelines.

You can return eligible items within 30 days of delivery if they’re unused, in original condition, with tags and packaging intact. If you receive a faulty or damaged item, contact us and we’ll make it right.

How to return an item

1. Email info@dowear.co.uk to request a Return Merchandise Authorisation (RMA). Include your order number and reason.
2. Pack the item securely with all accessories and proof of purchase. Write the RMA inside the parcel.
3. Send to the return address provided in our RMA email (facilities differ by destination).

Refunds: processed to the original payment method within 14 days after we receive and inspect your return. Full details: Returns & Refunds Policy.

You can request a cancellation within 14 days provided the order hasn’t been dispatched. Email info@dowear.co.uk as soon as possible with your order number. Approved cancellations are refunded within 14 days.

Yes. We use essential cookies for core site functions and additional cookies for performance, analytics and advertising (with your consent where required). Manage your preferences anytime via our on-site Cookie Consent Manager. See our Cookie Policy for details.

Your privacy matters to us. We follow UK GDPR principles, collect only what’s necessary to process orders and improve our services, and use appropriate technical and organisational measures to protect your data. Read our full Privacy Policy.

If there’s a delay, we’ll email you with an updated estimate. If your parcel appears lost or arrives damaged, contact us and we’ll investigate with the carrier and arrange a replacement or refund where appropriate. See also: Shipping & Delivery Policy.

• Email: info@dowear.co.uk
• Phone: +44 7537 135782
• Contact form: dowear.co.uk/contact
• Address: AUTUMN NIGHTS LIMITED, 52 Surrey St, Norwich, United Kingdom, NR1 3PA