TERMS AND CONDITIONS

Last updated: 02/09/2025

1. INTRODUCTION

Welcome to DoWear (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website dowear.co.uk (the “Service”) and the purchase of products from us. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.

2. DEFINITIONS

• “Company” refers to OCTAVE BANANA LTD trading as DoWear.
• “Customer” or “you” refers to the individual accessing or using the Service.
• “Products” refers to goods sold through our website.
• “Order” refers to your request to purchase Products from us.
• “Contract” refers to the legally binding agreement formed when we accept your Order by dispatching the Products.

3. PRODUCT INFORMATION AND AVAILABILITY

3.1 Product Descriptions

We work to ensure product descriptions, specifications, prices and availability information are accurate. However, we do not warrant that descriptions or other content are error-free, complete, reliable, current or accurate.

3.2 Product Images

Images are for illustrative purposes only. Actual items may vary due to display settings, lighting conditions or manufacturing variations.

3.3 Availability

All Products are subject to availability. We may discontinue any Product at any time without notice. If a Product becomes unavailable after you place an Order, we will notify you as soon as possible and offer you the choice of:

• waiting for the Product to become available again; or
• accepting a substitute Product of equal or greater value; or
• cancelling your Order and receiving a full refund.

3.4 Technical Specifications

We make every effort to ensure technical specifications are accurate, but they may change without notice. Please verify critical specifications before purchase.

4. PRICING AND PAYMENT

4.1 Prices

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices may change without notice, but confirmed Orders are not affected.

4.2 Payment Methods

We accept payment by credit and debit cards only. Accepted cards include:

• Visa
• Mastercard

4.3 Payment Security

All payments are processed via secure, encrypted connections by our payment providers; full card details are not stored on our servers. Our providers follow industry practices such as PCI-DSS to help protect your information.

4.4 Payment Authorization

By providing payment information, you authorise us to charge the specified amount to your payment method. If your payment is declined, your Order will not be processed.

4.5 Price Errors

In the event of an obvious pricing error, we may cancel Orders and refund payments, even after an order confirmation has been sent.

5. DELIVERY AND SHIPPING

5.1 Delivery Areas

We deliver worldwide.

5.3 Delivery Times

• Standard Delivery: typically 3–14 business days (times vary by destination and carrier)
• Express Delivery: faster options may be available at checkout (where supported)

Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control (carrier delays, customs processing, extreme weather, etc.).

5.4 Customs, Duties & Taxes (International)

International shipments may be subject to import duties, taxes and handling fees imposed by the destination country. These charges are not included in our prices or delivery charges and are the responsibility of the recipient. You are responsible for complying with local laws and regulations.

5.5 Delivery Address

You must provide a complete and accurate delivery address. We are not responsible for delays or non-delivery due to incorrect address information.

5.6 Failed Deliveries

If delivery cannot be completed due to absence or refusal to accept delivery, additional charges may apply for re-delivery attempts or return shipping.

5.7 Risk and Title

Risk in the Products passes to you upon delivery. Title passes to you upon payment of the full purchase price.

6. ORDER PROCESS

6.1 Order Placement

When you place an Order, you make an offer to purchase the Products. All Orders are subject to our acceptance, which occurs when we send you a dispatch confirmation email.

6.2 Order Confirmation

We will email you when we accept your Order. The email will include your order details and estimated delivery information.

6.3 Order Modifications

Once an Order is confirmed, modifications may not be possible. Contact us immediately if you need to make changes.

6.4 Order Cancellation by Us

We may cancel Orders due to Product unavailability, payment authorisation failure, suspected fraud, obvious pricing errors, or force majeure events. Any payments will be refunded.

7. RETURNS AND REFUNDS

7.1 Statutory Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

7.2 Return Period

You may return Products within 30 days of delivery for a refund, provided the conditions below are met.

7.3 Return Conditions

Products must be unused and in their original condition, with all accessories and documentation, and in the original packaging.

7.4 Return Process

To return a Product:

1. Contact us at info@dowear.co.uk within the return period.
2. Obtain return instructions (and an RMA number if required).
3. Securely package the Product; include the order number and RMA.
4. Return the Product using the specified method.

7.5 Return Shipping

• Return shipping costs are your responsibility unless the Product is faulty or we shipped the wrong item.
• We recommend tracked and insured shipping for returns.

7.6 Refund Processing

Refunds are processed within 14 days of receiving the returned Product and are made to the original payment method. Original shipping is non-refundable (unless we shipped a faulty/incorrect item).

7.7 Faulty Products

If a Product is faulty, we will provide a repair, replacement, or refund as appropriate under the Consumer Rights Act 2015.

8. WARRANTIES AND LIABILITY

8.1 Manufacturer Warranties

Products may include manufacturer warranties as specified on the Product page.

8.2 Our Warranties

We warrant that Products will be free from defects in materials and workmanship for 12 months from delivery, subject to normal use and any exclusions stated by the manufacturer.

8.3 Limitation of Liability

Our liability to you for any loss or damage is limited to the purchase price of the relevant Product, except where prohibited by law.

8.4 Exclusions

We are not liable for indirect, consequential or special damages; loss of profits or business opportunities; damage caused by misuse or failure to follow instructions; or normal wear and tear.

9. INTELLECTUAL PROPERTY

9.1 Our Content

All content on the Website (text, images, logos, software) is our property or used with permission and is protected by intellectual property laws.

9.2 Your Use

You may use the Website for personal, non-commercial purposes only. You may not reproduce, distribute or create derivative works from our content without prior written permission.

10. PRIVACY AND DATA PROTECTION

10.1 Privacy Policy

Our Privacy Policy explains how we collect, use and protect your personal information. By using the Service, you consent to our privacy practices.

10.2 Data Security

We implement appropriate technical and organisational measures to protect your information; however, no system is completely secure and we cannot guarantee absolute security.

11. PROHIBITED USES

You must not use the Service:

• for any unlawful purpose or to solicit unlawful acts;
• to violate any applicable laws or regulations;
• to infringe intellectual property rights;
• to harass, abuse, insult, harm, defame or discriminate;
• to submit false or misleading information;
• to upload or transmit malware or other harmful code.

12. TERMINATION

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason including breach of these Terms. We may post updates to these Terms on this page when changes take effect.

13. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

14. SEVERABILITY

If any provision of these Terms is held unenforceable or invalid, that provision will be changed to achieve its purpose to the maximum extent permitted, and the remaining provisions will continue in full force.

15. WAIVER

No failure or delay by us in exercising any right or provision of these Terms will constitute a waiver of that right or provision.

16. CHANGES TO TERMS

We may modify or replace these Terms at any time. Where changes are material, we will take reasonable steps to provide notice before they take effect.

17. FORCE MAJEURE

We are not liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, war, terrorism, civil disorder, or other force majeure events.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior agreements concerning the Service.

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© 2025 OCTAVE BANANA LTD. All rights reserved.